Salon Guidelines

  • Accepted forms of payment include Visa, MasterCard, Discover, and Apple Pay
  • PLEASE NOTE: We know life happens and appointments can’t always be kept as scheduled. In order to respect the valuable time of our team, we ask that you kindly notify us of appointment changes/cancellations at least 24 hours in advance. If you’re unable to cancel your appointment within that time frame, the following fees will be incurred: 24 hours or more in advance=no fee; Less than 24 hours in advance=50% of the cost of the booked service(s); No-shows=100% of the cost of booked service(s)
  • We reserve the right to request a credit card to reserve appointments
  • No children under the age of 12 are allowed without direct adult supervision, and this cannot be the adult receiving the service
  • Service menu and pricing are subject to change at any time
  • All services performed are non-refundable
  • All gift card purchases are non-refundable
  • We reserve the right to refuse service to anyone

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment to get checked in. Our retail area of Aveda products is also available for browsing and shopping.

Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.


All services begin with a thorough consultation, the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies, or medical conditions. We’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, we will discuss the process and go over the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some color service requests will take multiple visits to achieve the desired outcome.


Concerning purchases, we will gladly exchange an unused/unopened Aveda product that was purchased in our salon for another product within 7 days of purchase.

Guest Safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced to ensure that our guests receive the relaxing experience we strive to provide.

Miscellaneous and Payments:

Boheme Salon + Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, and Apple Pay are all accepted methods of payment.